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Angel seeks IT Training Manager - McLean, VA (Washington, DC)

posted Feb 14, 2011, 8:17 PM by T. Reid Lewis
Angel seeks a Training Manager who will be responsible for planning, organizing, and directing a wide range of training activities for both employees & customers.

As a leading provider of truly on-demand customer experience solutions, Angel enables enterprises to consistently increase customer satisfaction while improving the bottom-line. By developing innovative IVR, call center, and voice applications that put the caller first, every time, Angel is changing the way that enterprises serve their customers.

Specific Job Duties include (but not limited to):
1.    Employee Training:
a.    Managing development & delivery of training programs
b.    Conduct Angel ‘Bootcamp’ training for new hires
c.    Enhance training programs & materials based on feedback from employees
d.    Devising a training strategy for the organization

2.    Customer Training:
a.    Develop & Conduct offsite/onsite training for individuals/groups

3.     Public Webinars/ New Product Feature Training
a.    Conduct monthly webinars on popular Angel product features & best practices
b.    Collaborate with Marketing to conduct training sessions/webinars for new product features

4.    Knowledge Management
a.    Management of all training materials of company and keeping training materials up to date
b.    Assist with creating self-running training videos/material for Angel product features
c.    Using IT to produce training materials and manuals (including e-learning)
d.    Collaborate with Product team to prepare training material on new Angel product features for existing employees

Requirements
1.    Degree in education, adult or corporate training designation, or equivalent experience and education
2.    At least 3 years of related work experience
3.    Above-average technical aptitude/ 2-3 years of experience of working in Software/IT industry
4.    IVR/Telco Industry experience preferred
5.    Exceptionally strong verbal and written English communication skills, organizational & time management skills, presentation & power point skills and ability to work with minimal supervision
6.    Ability to encourage and motivate people
7.    Professional certification in a training & development related field strongly preferred
8.    Job involves roughly 40% - 60% domestic & international travel"    

To learn more about the career opportunities at Angel, visit http://www.angel.com/company/careers.php  To learn more about Angel, visit http://www.angel.com/company/

To apply, send cover letter and resume to Vidhi Bhansali at vidhi.bhansaliATfuqua.duke.edu
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